Returns & refunds

You have 30 days from the date your order is delivered to request a return.

To be eligible, items must be unworn, unwashed and in their original condition with tags attached. Please review the product details, size selection and delivery address carefully before placing your order.

If your item arrives faulty, damaged or materially different from your order, contact us within 14 days of delivery. This reporting period does not limit your rights under the Australian Consumer Law.

Please include:

• Your order number
• A clear description of the issue
• Clear photographs of the item, packaging and shipping label

Do not return the item before your request has been approved and return instructions have been provided. We will assess the issue with our fulfilment partner and offer an appropriate remedy.

Depending on the circumstances and your rights under the Australian Consumer Law, an approved remedy may include a repair, replacement or refund.

Where we sent the wrong item or the item arrived faulty or damaged, we will cover reasonable return shipping costs where applicable.

Exchanges for a different size or colour can be requested within the 30-day return window, subject to stock availability.

If an approved replacement is unavailable, we will offer a refund or another suitable remedy where required.

Approved refunds are issued to the original payment method. We aim to process an approved refund within 5 business days. Your payment provider may take additional time to return the funds to your account.

Original shipping charges are non-refundable unless required by law or the return results from an error by Primero Melbourne or our fulfilment partner.

Nothing in this policy excludes, restricts or modifies your rights under the Australian Consumer Law.

Australian consumers have guarantees relating to acceptable quality, fitness for purpose and conformity with description. If a product does not meet a consumer guarantee, you may be entitled to a remedy regardless of the timeframes in this policy.

Any item identified as final sale or non-returnable will be clearly marked before purchase. Final sale conditions do not limit your rights under the Australian Consumer Law.

Contact Primero Melbourne through our contact page. Include your order number and the reason for your request.

Do not send an item back until your return has been approved.