Shipping policy

Please allow approximately 7 business days for your order to be prepared before dispatch.

Orders placed on weekends or public holidays begin processing on the next business day. Product launches, sales and high-volume periods may extend processing times.

We ship to Australia, New Zealand, the United Kingdom and Europe. Orders are produced and dispatched from the United States. Delivery typically takes approximately 2–3 weeks after dispatch, depending on the service selected, destination and customs processing.

Import duties, taxes or customs fees charged by your country may apply and are the responsibility of the recipient unless shown as included at checkout.

Available delivery options, estimated dates and costs are shown at checkout. All timeframes are estimates unless a guaranteed delivery service is specifically offered at checkout.

International delivery is available to selected destinations. Options and costs are calculated at checkout.

International customers are responsible for customs duties, taxes, import charges and other fees imposed by the destination country unless stated otherwise at checkout. Customs processing can cause delays outside our control.

Tracking information is sent when your order is dispatched. Please allow time for the carrier to activate the tracking link.

Customers are responsible for entering a complete and accurate delivery address at checkout. If an order is returned because the address is incorrect or incomplete, additional delivery charges may apply before it can be sent again.

Carrier and customs delays can occur after dispatch. If tracking shows that your order is significantly delayed or may be lost, contact us and we will help investigate with the delivery provider.

Where available, you may select an authority-to-leave option through the delivery provider. If selected, Primero Melbourne is not responsible for loss or theft after the parcel has been delivered according to those instructions, except where Australian Consumer Law provides otherwise.